AVOXI, an Atlanta-based communications provider to global contact centers has raised $10 million from Tampa, Fla. VC firm Ballast Point Ventures.
David Wise, AVOXI founder and CEO, said the investment will be used to accelerate product development, sales and marketing at the company.
"We plan in a very large global marketplace to use the money kind of across the board to continue to accelerate the growth of the company," he said. "There’s a huge, huge market for us. We’re not limited in terms of geography or even in industry."
AVOXI will also grow its Atlanta team of 80 employees significantly, Wise said. The company will look to add employees to its marketing and software engineering team.
"We’re looking at the business and trying to evaluate what is the maximum levers we need to work to kind of optimize the opportunity," he said.
The company provides toll free virtual numbers to more than 2,400 corporate contact centers around the world.
"We help customers connect to their clients globally," Wise said. "So we sell global virtual phone numbers. Clients selling goods or services located in Atlanta, Georgia---they want to reach customers in Singapore, we can give them local phone numbers in those markets and those phone numbers can ring over the top of any premise-based communication system."
AVOXI also offers a cloud-based contact center technology that allows clients to deliver calls on their platform and measure the productivity of agents making the phones calls, Wise said. Clients can then look for ways to improve their sales closing ratio and how to better serve their customers.
Wise said Ballast Point was a perfect fit for AVOXI as an investor, because the team understands the market.
"They understand and appreciate the reputation that we bring to the table and what it takes," he said. "And for them, they’re really smart, savvy guys that have the ability to do more if we need it and they also have the right connections in the Southeast for us to use as we continue to scale and grow the business."
“We are excited to partner with David and his team to drive continued contact center market leadership and technology innovation,” Paul Johan, partner at Ballast Point Ventures, who will join AVOXI’s board of directors, said in a statement. “BPV has a strong history of supporting high-growth cloud software and communications companies throughout the Southeast, and we believe AVOXI has done an impressive job building a global communications business to serve the ever-evolving needs of its customers."
